Delivery

We will need to have your telephone number on record on every order in case of delivery or payment issues. If you provide us with inaccurate information, this may result in delivery delays.

We do not provide a personal collection service. Orders must be delivered to the billing address as specified on the records of your payment card. Please email us if you wish for the order to be posted to an alternative address. Such requests may cause delivery delays and we cannot guarantee that such requests to deliver to an alternative address may be authorised by our security team. We aim to get your delivery to you as quickly and efficiently as possible. We use Royal Mail, Parcelforce and DPD for the majority of our consigments.
Free delivery on all orders over £150 (ex Vat). Applies to UK mainland ( UK Mainland excl. Highlands and Islands) and items held in stock only.
Orders under £150 are charged at £6.99 for delivery. We aim to dispatch the goods as quickly as possible, normally within 24 to 48 hours on working days. If an item is out of stock or delayed we will update you as soon as possible. Orders placed after 12pm will be processed on the next working day.
COVID – 19 UPDATE
There may be a short delay with delivery of your order. We are working as quickly as possible to fulfil all orders.
Royal Mail: 2-4 additional delivery days
DPD Courier: 0-1 additional delivery days
Please note that normal courier deliveries are made Monday-Friday and exclude weekends and bank holidays. Saturday and Sunday delivery is available as an option during checkout.

Once the order is dispatched, we are not responsible for delays in the courier’s service. It is your responsibility to track the order. Please contact the courier directly if you think your order may be late or lost in transit. We do not accept liability for late or non delivery of orders as it is out of our control.

Upon delivery, the courier will require a signature from the person who accepts the parcel. If you request that the courier delivers the parcel without obtaining a signature, you do this at your own risk  We will not be responsible if the product is missing or stolen, and you will need to follow up the matter with either or both the police and the courier company.

If you have provided delivery instructions to leave the parcel in a safe place or with a third party (such as a neighbour), please be aware that this is only a request to the courier and there is no guarantee that your instructions will be followed. Please also be aware that providing alternative delivery instructions will void the insurance liability with both us and the courier.

We cannot accept liability if couriers leave parcels in a ‘safe place’ when it has not been requested and the parcel goes missing.

We accept no liability if the courier’s tracking system records a completed delivery, but you claim to not have taken possession of the parcel.  In such a situation you must contact the courier and make a police report.

If you are not available to accept the parcel, the courier will leave an “attempted delivery” card. Please contact the courier, not us, to arrange redelivery of your package. Please arrange for redelivery promptly as your package will be returned to our offices seven (7) days after an undeliverable parcel remains unclaimed and you will need to pay a further postage charge for us to re-post your item.

Your responsibility

It is your responsibility to provide us with your correct Personal Information and when requested, proof of identity. It is your responsibility to provide us with any information we may need to fulfil your order.

If the Product is to be shipped abroad, you must check if the Products are permitted under the laws of the destination country and if the Products may attract local taxes or duties that you will need to pay